Good day Sir/Madam,
I am Kong from Accolmile. We appreciate your trust and are writing to provide you with an important update regarding your e-road bicycle order. As promised earlier, we initially committed to delivering your bikes by December 25th. However, we have encountered unforeseen challenges related to the availability of the SUTTO motor, which has compelled us to make minimal updates to the product, specifically changing the motor to the ANANDA model.
The production of the bikes was successfully completed on November 10th, followed by a comprehensive week of road tests and quality checks to ensure the utmost performance and satisfaction. All necessary checks before shipping were finalized on November 20th.
Subsequently, the products began their journey from our facility in China to Europe on November 23rd, with the arrival time contingent upon the efficiency of European customs—a process that typically spans 30 days.
Regrettably, due to these unforeseen circumstances, we anticipate a delay in delivering your order before Christmas. Our current estimate is that the product will reach your address by the end of December (or before January 10th). This delay is attributed to two primary factors: the necessary update to the bicycle motor and our commitment to ensuring that you receive a product that surpasses your expectations. As part of this commitment, we introduced an additional step of road testing the product, which extended the overall processing time by 10 days. We hope you can understand it and keep you order.
Spec for the 2 motors
We sincerely apologize for any inconvenience this delay may cause and genuinely appreciate your understanding. We value your commitment to our brand and assure you that we are working diligently to expedite the delivery process while maintaining the high quality you expect from our products.
If you have any concerns or would like further information, please do not hesitate to reach out to our customer service team by email or WhatsApp (+852 52620386). We are committed to keeping you informed throughout this process and appreciate your continued patience.
Thank you for choosing Accolmile. We look forward to delivering a product that exceeds your expectations.
Kong from Accolmile