Accolmile Support

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Important Tips

Order ID: You can find this in the order history of the account the purchase was made through.

Model Number: You can find this in your account's order history, as well as on the packaging or manual of the product. Some products come with the model number printed directly on them. Model numbers help us identify the exact make and model of your product more accurately than a product name would.

SN: The SN can be found on the main body of the product or on the charging cable that came with the product. It’s located on a sticker, tag, or printed directly on the product, but never on the packaging.Looks something like SN: AXXXXXXX.

Note: Before Accolmile can release a replacement, it may be necessary to return the defective item for quality inspection.

How it Works

Welcome to the Accolmile Self Service page for warranty requests and inquiries. All Accolmile warranties are automatically tracked by our system so there is no need to register your product. This page is for you to contact us in case of product issues or for quick help with any other issues you have. We apologize for any inconvenience your purchase of Accolmile may have caused you.

Please note that this page applies to purchases made through the Accolmile Online Store or the AccolmileDirect store on sites such as eBay and Amazon. For purchases made through authorized Accolmile resellers, please contact them directly.

If your product is defective within the warranty period, please contact us via the feedback form below and let us know how we can help you. By visiting our FAQ page or reviewing the instruction manual before making a warranty claim, you can save yourself time solving the problem in the first place.

Thank you in advance for all the information, we know your time is valuable.

Frequently Asked Questions